The Progressive Guarantees
We’re betting on our own performance.
Nobody likes broken promises, which is why we back all of ours with guarantees. We pay real financial penalties out of our own management fee if we fall short.
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Response
Any owner inquiry is answered within two business days.
−$100waived from that month’s fee -
Vendor
No vendor is paid before the work performed meets the standard of the board.
−$100deducted from that month’s fee -
Financial reporting
The board receives the previous month’s financial reports by the end of the current month.
−$100deducted from that month’s fee -
Service
Your assigned manager carries no more than 10 associations or 1,000 owners. If the association is not satisfied with their manager, another is assigned within 30 days.
Hard cap + 30-day reassignment -
Satisfaction
Your board may cancel our contract at any time, for any reason, with 60 days’ notice. You are not locked in to long term contracts.
Cancel any time, with notice -
CEO access
Every owner in your community has the email address of the owner of the company.
Direct escalation -
Transparency
We provide an HOASnapshot report on request. This compiles your most important benchmarks, like your CC&Rs, budget, reserve study, litigation and delinquencies, into one simple 3-page overview.
No additional cost
The seven guarantees, as written into every management agreement at no extra cost.
